Privacy policy

Last updated: 1 April 2026

Kaysu (“we”, “us”, “our”, “Kaysu”) operates the website www.kaysu.com.au (the “Site”), and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our site, use our services, place an order, sign up for newsletters, interact with us, or otherwise engage with us online or offline.

By accessing or using the Site or Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any term in this Privacy Policy, please do not access or use our Services.OAIC

1. Personal Information We Collect

We collect personal information that identifies, relates to, describes, or is capable of being associated with an individual, including but not limited to:BigCommerce

a) Contact Information:

Name
Email address
Billing and delivery address
Phone number

b) Account & Transaction Information:

Login credentials (if you create an account)
Order details, purchase history, returns, exchanges

c) Financial Information:

Payment card information processed securely through trusted providers (we do not store raw payment card details)

d) Usage & Device Information:

IP address, location, browser type, device information, click and navigation data

e) Communications:

Inquiries, feedback, messages you send to us

2. How We Collect Personal Information

We collect personal information:Sprintlaw

Directly from you: when you place an order, register an account, subscribe to our newsletter, or contact customer support.
Automatically: when you interact with the Site through cookies, pixels, analytics tools, and similar technologies.
From third parties: service providers and partners who assist with order fulfilment, analytics, advertising, or support.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:BigCommerce

a) To Provide & Fulfil Services

Process orders and payments
Deliver products and updates
Manage your account

b) To Improve Our Services

Analyse site usage and engagement
Personalise shopping experience

c) Marketing & Communications

Send newsletters, promotions, offers
Serve personalised ads on social media or search platforms
You can opt out of marketing communications at any time.

d) Security & Compliance

Detect and prevent fraud
Investigate potential abuse or breaches

e) Legal Requirements

Comply with legal and regulatory obligations

4. Cookies & Tracking Technologies

We and our third-party partners use cookies, web beacons, pixels, and other tracking technologies to collect usage information and improve functional performance, analytics, and advertising.
You can manage or disable cookies via your browser settings, but this may affect site functionality.Sprintlaw

5. Sharing Personal Information

We may disclose personal information to:BigCommerce

Service providers (payment gateways, shipping providers, analytics services)
Marketing partners (for personalised advertising; you may have the right to opt out)
Legal or government authorities when required
Business transfers (acquisition, merger, restructuring)

We will not sell your personal information to third parties.

6. Storage, Security & Retention

We implement appropriate technical and organisational measures to protect against unauthorised access, loss, misuse, or disclosure. However, no internet transmission or storage is 100% secure.

Personal information is retained only as long as necessary for the purposes outlined, legal compliance, dispute resolution, and contract enforcement.BigCommerce

7. Your Rights & Choices

Depending on where you reside, you may have rights such as:Sprintlaw

Access to your personal data
Request correction of inaccurate data
Request deletion of your personal information
Control marketing preferences

To exercise these rights, please contact us using the details below.

8. Children’s Privacy

Our Services are not intended for children under the age of majority in your jurisdiction.
We do not knowingly collect personal information from minors under this age.
If you believe we have collected such information, please contact us for removal.

9. International Data Transfers

Your personal data may be transferred or stored outside your country of residence (e.g., service provider servers).
Where this occurs, we ensure appropriate safeguards are in place.

10. Changes to This Policy

We may update this Privacy Policy due to changes in our practices, technology, legal requirements, or services.
We will update the Last updated date and post the revised policy on the Site.
Please review periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact:

Email: support@kaysu.com.au

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