Our essential oils are made with carefully selected, high-quality ingredients.

For safe use, please follow the instructions provided, avoid contact with eyes and skin, and keep out of reach of children and pets.

If you are pregnant, have sensitivities, or have specific health concerns, we recommend consulting a qualified professional before use.

Our essential oils are not intended for direct skin application unless properly diluted.

We recommend using them with a diffuser only. If exploring topical use, always dilute appropriately and perform a patch test first.

Individual reactions to essential oils may vary.

Please review ingredient information carefully, start with a small amount, and discontinue use if irritation occurs.

Opened or used essential oils cannot be returned for change of mind.

This does not affect your rights under Australian Consumer Law if a product is faulty.

Choosing a scent is a personal and intuitive experience. You may choose based on how you want to feel.

As a gentle guide:

• Lavender or Chamomile – calm, relaxation, and softness

• Rose or Geranium – emotional comfort and warmth

• Jasmine or Ylang Ylang – confidence and uplifted mood

• Clary Sage – clarity and balance

If you’re unsure, Lavender is a gentle, well-loved starting point.

Our scents are designed to be soft, balanced, and not overpowering.

Scent strength can be adjusted by using fewer or more drops and by airflow in your space.

Yes, you can blend different essential oils to create a personalised aroma experience.

We recommend starting with 1–2 drops of each oil and adjusting gradually.

Store essential oils in a cool, dry place away from direct sunlight and heat if unopened.

Ensure the cap is tightly closed after use to maintain quality and longevity.

Our products are designed for aromatherapy and personal enjoyment only.

They are not intended to diagnose, treat, cure, or prevent any medical condition.

If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery.

We will assess the issue and offer a replacement or refund in line with Australian Consumer Law.

Yes.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a refund, replacement, or repair if a product has a major failure, or does not meet acceptable quality standards.

If an item is faulty, damaged, or incorrect, we will cover return shipping where required under Australian Consumer Law.

For approved change-of-mind returns, return shipping costs are the customer’s responsibility.

Once approved, refunds are processed to your original payment method within 5–10 business days, depending on your payment provider.

Simply email us at kaysu.au@gmail.com with:

• Your order number
  
• A brief description of the issue
  
• Photos (if the item is damaged or faulty)
  

We aim to respond within 1–2 business days.

For hygiene and safety reasons, opened or used essential oils cannot be returned for change of mind.

This does not affect your rights under Australian Consumer Law if a product is faulty.

Orders are processed within 3–5 business days (Monday to Friday, excluding public holidays).

Orders placed on weekends or public holidays will be processed on the next business day.

Once dispatched, delivery typically takes 5–12 business days within Australia.

Delivery times may vary for regional or remote areas, and occasional courier delays may occur.

Shipping costs are calculated at checkout based on your location and order weight.

Any free shipping offers (if available) will be clearly shown at checkout.

Yes. Once your order has been dispatched, you will receive an email with a tracking number so you can follow your delivery.

If you need to update your delivery address, please contact us as soon as possible.

Once an order has been dispatched, we’re unable to make changes.

If your parcel is delayed beyond the estimated delivery timeframe, please contact us and we’ll assist by following up with the courier.

If your parcel appears lost or arrives damaged, please notify us within 7 days of delivery.

Yes. All payments are processed securely through trusted third-party payment providers.

kaysu does not store your full payment card details.

Yes. All prices on our website are listed in Australian Dollars (AUD).

Yes. Prices for Australian customers include applicable GST, unless stated otherwise.

Payment issues may occur due to insufficient funds, card restrictions, or verification errors.

If your payment is unsuccessful, please try another payment method or contact your bank for assistance.

Your payment will be charged at the time you place your order.

Orders will only be processed once payment is successfully received.

Only one discount code can be applied per order, unless stated otherwise.